Efficient project delivery is a cornerstone of our approach
Working closely with our Consulting team, our delivery consultants diligently draft and validate project specifications, ensuring technical feasibility and adherence to the expected scope encompassing budget, resources, and timeline. Our commitment to quality is unwavering as we put ourselves in the shoes of each client, with senior consultants conducting thorough checks at the completion of every production flow to guarantee a higher level of excellence.
We understand the importance of continuous support and engagement, which is why our dedicated delivery consultants maintain close contact with clients throughout the project journey. Going beyond the standard handover and training, our team ensures that each client is equipped with the knowledge and understanding to effectively utilize the solution. Furthermore, we prioritize user acceptance by conducting comprehensive testing on both our side and the client side, allowing us to reproduce common business cases and resolve any bugs, while also assisting clients with detailed user acceptance testing.
Through our meticulous project delivery process, we strive to exceed client expectations, delivering successful outcomes with excellence and efficiency.
Why communication is key
At every stage of the project, it is crucial to have smooth and transparent communication. As a consequence, our delivery consultants invite all project stakeholders to the relevant channels. Simple Task articulates its internal communication around key tools: a ticketing system, a content management platform and an online chat (such as Skype).
We aim to deal with every request one by one and focus on the resolution. If a client expresses a certain level of business urgency, our delivery consultants will prioritize the request. At Simple Task, we are ready to go through official escalation loops. However, our objective is to limit these situations and discuss tickets as soon as they are identified.
